The new strategic partnership expands Aprecomm’s customer experience suite, allowing Netlink to provide its service provider customers with instant access to AI-powered, cloud-based services, including whole-home managed WiFi and more, right out of the box.
Bengaluru, September 11, 2024: Aprecomm (www.aprecomm.ai), a leading provider of network and customer experience solutions, has announced a strategic partnership with Netlink (www.netlinkict.com), one of the largest manufacturers of broadband customer premises equipment (CPE) and a major supplier in Asia and Africa.
Under this partnership, Aprecomm’s cutting-edge software will be integrated across Netlink’s range of broadband CPE devices, including Wi-Fi 7 gateways, routers, and extenders. Additionally, Netlink will offer Aprecomm’s customer experience solutions to its service provider clients, enhancing the online experience for homes and businesses. Beyond India, this collaboration will focus on expanding in Africa, a market well-suited to Aprecomm’s cost-effective, cloud-based model.
“We’re thrilled to partner with Netlink and broaden the availability of our customer experience products globally,” said Pramod Gummaraj, Founder & CEO of Aprecomm. “Both our companies have roots in India, a market known for its high-tech yet affordable approach—qualities that are perfectly aligned with the needs of emerging markets like Africa, where improving digital infrastructure is a key priority.”
This partnership adds significant value to Netlink’s product range by positioning customer experience at the forefront. Netlink’s CPE devices will now feature out-of-the-box access to Aprecomm’s cloud-based services, simplifying deployment and speeding up time to market for service providers.
“Consumers today expect the best possible online experience wherever they are,” said Saiko Thomas, CEO of Netlink. “Service providers can no longer treat customer experience as optional—it’s a necessity. By partnering with Aprecomm, we’ve immediately enhanced our hardware offerings with innovative solutions that have already proven their value, amassing over 45 service provider clients in a short span of time.”
Aprecomm’s CX suite caters to both residential and business customers, helping broadband service providers improve connectivity and ensure smooth online experiences. Through sophisticated AI and its unique quality of experience algorithm, Aprecomm is driving the future of zero-touch networks, offering self-optimizing and self-healing Wi-Fi solutions that adapt to individual user needs.
On the operational side, Aprecomm’s advanced analytics and automated support tools deliver real-time data, enabling service providers to monitor network performance across both access and CPE segments. This proactive approach helps identify and resolve issues before they impact the user, resulting in higher subscriber satisfaction and lower operational costs. Providers using Aprecomm’s CX suite have reported a 62% reduction in truck rolls, a 35% increase in first-call resolutions, and a 30% reduction in call resolution times.
This partnership between Aprecomm and Netlink is set to drive innovation in the broadband industry while improving digital experiences for millions of users across emerging markets.
