New Delhi, August 6, 2025: ekincare, India’s leading digital health benefits platform, has announced the launch of elva.AI, a groundbreaking GenAI-powered assistant designed to transform employee healthcare support. Built to deliver instant, personalized responses across pharmacy, checkups, reimbursements, and more, elva.AI resolves over 80% of queries without human intervention.
“In a world where instant, personalized support is the norm, healthcare must evolve,” said Srikanth Samudrala, CTO and Co-Founder of ekincare. “With elva.AI, we’re merging generative AI with deep healthcare expertise to deliver timely, accurate answers—every time.”
Key Highlights of elva.AI:
- 3-second average response time (vs 1+ minute previously)
- 50% reduction in support touchpoints per query
- 35% faster resolution times
- Integrated ticketing and live agent escalation
- Handles 350+ queries per minute, 24Ă—7
Powered by advanced large language models (LLMs), elva.AI integrates seamlessly into ekincare’s platform, offering contextual continuity even when queries are escalated to human agents—ensuring smooth, uninterrupted support.
What’s Next: A Smarter Health Companion
While elva.AI currently focuses on platform-related support, ekincare’s roadmap envisions a context-aware health assistant capable of reading user health reports, tracking trends, and offering personalized, data-driven advice using historical health records. This evolution positions elva.AI as India’s first GenAI health companion—built not just for efficiency, but for empathy and insight.
A Timely Innovation
The launch aligns with a broader shift in India’s corporate landscape, where GenAI tools are being rapidly adopted to enhance employee experience. In healthcare—where speed, accuracy, and accessibility are critical—elva.AI sets a new benchmark for intelligent support.
About ekincare
Founded in 2014 by Kiran Kalakuntla, ekincare is headquartered in Hyderabad and serves over 1.41 million employees across 900+ organizations, including Fortune 500 companies like S&P Global, Target, and Allstate, as well as startups like Airbnb, Nykaa, and Flipkart. With a network of 10,000+ healthcare providers across 150+ cities, ekincare offers AI-driven preventive healthcare solutions that simplify corporate wellness and ensure high-quality care for every employee.
